Refund and Cancellation Policy

In plain words

Digital items and paid answers are refundable until you open, download or receive them. After that they are not, unless something went wrong on our side.
Sessions and live webinar tickets follow the cancellation window the creator set on the offer, which is shown before you pay.
If you paid and did not get what you paid for, you are always entitled to a refund or to access being restored.
An approved refund goes back to the way you paid, within 5 to 7 business days, for the full amount you actually paid.
Ask from your purchase history, or by e-mail if you bought as a guest.

This summary helps you read the document. The full text below is what applies.

01What can be refunded

Refund rules by kind of purchase

Purchase	Refundable?	The rule
1:1 session	Within the creator's window	Full refund if you cancel at least the number of hours before the start that the creator set on the offer. Not refundable after the session has taken place.
Live webinar ticket	Within the creator's window	Refundable up to the hours before the start that the creator states on the webinar page. Some creators sell non-refundable tickets and say so. Cancelling always frees your seat. Once the webinar has started, tickets are not refundable.
Webinar recording	Until first opened	Refundable until you open the recording for the first time. A ticket and a recording are separate purchases; buying one never includes the other.
Digital product	Until downloaded	Refundable until you download or open the file for the first time.
Paid article, series, book, access pass	Until unlocked	Refundable until you have opened the paid content. A pass or series purchase follows the same rule.
Paid question (Q&A)	Until answered	Refundable until the creator's answer has been delivered. If the creator does not answer within the time they promised, the question is refunded to you.
Package of sessions	Per session	Cancelling one booked session inside its window returns that session to your package. If you need your money back for the package as a whole, write to us and we will review it.
Tip or support	No	Tips are a voluntary gift and are not refundable, except where a payment error applies (next section).

The cancellation window for each session and webinar is shown on the offer page before you pay and is stored with your booking, so the rule you agreed to is the rule that applies.

02When you are always entitled to a refund

Whatever the table above says, you are entitled to a refund, or to have access restored, in these cases:

Your payment succeeded but you were not given access to what you paid for, because of a technical error, a delivery failure or any fault that was not yours.
You were charged more than once for the same order.
The creator cancelled, did not turn up for a session or webinar, or did not deliver.
The amount charged is different from the price shown at checkout.

Write to us with your order reference (it is in your confirmation e-mail) and we will look into it straight away.

03How to ask for a refund

Signed-in buyers: open your purchase history, choose the purchase and select Request a refund. We tell you at once whether it is inside the policy.
Guest buyers: write to support@nefyx.com from the e-mail address you used at checkout and include the order reference.
The creator is e-mailed immediately. A request that is inside this policy is approved by the creator, who can also decline with a reason if it is not.
If a creator does not respond, or you disagree with a decision, NefyX reviews the request and can approve it, decline it with a reason, or approve it as an exception.
You are told the outcome by e-mail, with the reason if the answer is no.

04How long a refund takes and where it goes

Once a refund is approved we start it with our payment gateway. It reaches the account you paid from within 5 to 7 business days; that is the time the gateway and your bank take to settle. Refunds go only to the original payment method. We cannot refund to a different card, account or UPI ID, and we do not issue cash or store credit.

A refund returns the amount you actually paid. If you paid with a coupon, that is the discounted price. We e-mail you the outcome of your request and send a refund notice once the gateway confirms the refund. Business days are Monday to Friday; bank holidays can add time.

05Money left your account but the order failed

Sometimes a bank debits an account while the order shows as failed or pending, usually because a network or bank confirmation arrived late. Most of these reverse automatically within 5 to 7 business days. Check your order status from the link in your e-mail or in your purchase history first: a payment can still be confirmed a little later. If the money has not returned after 7 business days and the order did not complete, write to support@nefyx.com with the bank reference or UTR number, a screenshot of the debit and the order reference, and we will trace it with the gateway.

06Disputes and chargebacks

Please contact us before you ask your bank to reverse a payment. We can usually fix a problem faster than a chargeback can. If a payment is disputed through the bank or card network, the amount is held while the dispute is open, we send the gateway the evidence we have, and the decision of the bank or network is final. A chargeback that is raised for a purchase that was delivered as described may be contested, and abusing chargebacks can lead to the account being restricted under the Payments and Compliance Policy.

07For creators

Creators must honour refunds that are inside this policy and the cancellation window they set. A refund reverses the creator's share and the platform fee together, so a refunded sale is removed from the creator's earnings. Earnings from a sale stay in a refund hold until the sale can no longer be refunded; see the Creator Terms.

08Fair use

Refunds exist to protect buyers, not to give free access. Repeatedly requesting refunds after consuming paid content, or using the process to obtain content without paying, can lead to refunds being declined and the account being restricted.

09Contact

Refund questions: support@nefyx.com. If we do not resolve it to your satisfaction, use the Grievance Redressal process.

Questions about any of these? Contact us or see all 9 policies.