Contact
Talk to a person
NefyX is run by a small team, so you reach the people who can actually fix things. Write, or call during support hours, and include your order reference if you have one.
- Support hours
- Monday to Saturday, 10:00 to 18:00 IST
- Closed on public holidays.
- Operated by
- Musheer
- Sole proprietorship
- musheer@nefyx.com
What to write about, and where it goes
Payments and refunds
A failed payment, a double charge, a refund that has not arrived. Send the order reference and, for a debit without an order, the UTR number.
Refund policyHelp with an order or your account
Cannot open a purchase, did not get an e-mail, need access restored or a booking changed.
Delivery policyCreators: payouts and holds
Payout status, a rejected request, a hold or a verification question. Sign in and use Support so we can see your account.
Payments policyComplaints and legal notices
Content you want reviewed, a data request, or an order from a court or authority.
Grievance redressal
What helps us fix it faster
- The e-mail address you used on NefyX or at checkout.
- The order reference from your confirmation e-mail, or the creator and offer name.
- For a money problem: the date, amount and, if your bank shows one, the UTR or reference number.
- A screenshot, if something looks wrong on screen.
Never send your card number, CVV, UPI PIN, OTP or password. We will never ask for them.