In plain words
- Nothing on NefyX is shipped. Everything is delivered online, usually the moment your payment is confirmed.
- Your confirmation e-mail has the link to your purchase. Guests should keep it.
- If you paid and cannot get in, write to us. You are entitled to access or a refund.
This summary helps you read the document. The full text below is what applies.
01How each purchase is delivered
| Purchase | How you get it | When |
|---|---|---|
| Digital product (files, templates, documents) | A download button on your purchase page. Each click creates a fresh secure link that expires after 24 hours, so you can always generate a new one. | As soon as the payment is confirmed |
| Paid article, series, book or access pass | Unlocked on the creator's page for the account or guest order that paid. A pass runs for the period shown on the offer. | As soon as the payment is confirmed |
| 1:1 session or package session | A booking with the time you chose, in your time zone, and a video-call link on your booking and in your confirmation. A creator may use their own meeting link instead of the generated one. | Booking confirmed when payment is confirmed; the session happens at the booked time |
| Live webinar ticket | Your seat is reserved and the room link is shown on your ticket page once the payment is confirmed. | Seat and link as soon as the payment is confirmed |
| Webinar recording | A link on your purchase page once the creator has published the recording. | After the creator uploads it |
| Paid question (Q&A) | The creator's written or voice answer on your question page, with an e-mail notice. | Within the time the creator promised on the offer, otherwise refunded |
| Tip or support | No delivery. The creator is notified of your support and your message, if you left one. | At payment |
Payment is confirmed server to server by the payment gateway, not by the page you are sent back to. If your bank is slow, the order page can show "pending" for a few minutes and updates by itself.
02Buying as a guest
You do not need an account. We send the confirmation to the e-mail address you entered, with a link that opens your order. Anyone with that link can view the order, so do not forward it. If you lose it, write to support@nefyx.com from the same address and we will resend it.
03If something does not arrive
- Open the order from the link in your confirmation e-mail or from your purchase history and check the status.
- Check spam and promotions folders for the e-mail.
- If the order is complete but you cannot open or download it, write to support@nefyx.com with the order reference.
- If the creator did not deliver a session, webinar or answer, tell us and see the Refund Policy.
Delivery depends on the creator for sessions, webinars and answers. A creator who repeatedly does not deliver can have payouts held and the account restricted.
04No shipping, no international delivery
As nothing physical is sold, no shipping address is collected and no customs or courier charges apply. Prices are in Indian rupees. Digital items can be opened from anywhere with an internet connection.
Also worth reading
- Refund PolicyWhen a purchase on NefyX can be cancelled or refunded, how to ask, who decides, and how long an approved refund takes to reach you.
- Terms of ServiceThe rules for using NefyX as a buyer or a creator: how purchases work, what we charge, what we are responsible for and what we are not.
- Grievance RedressalHow to make a complaint to NefyX, who the Grievance Officer is, how quickly we respond, and where to escalate if you are not satisfied.
Questions about any of these? Contact us or see all 9 policies.